Refund Policy
Our Risk-Free
Guarantee
We stand behind CloudBed™ with a simple, no-stress return policy.
Try your CloudBed™ for 30 days — if you don’t love it, we’ll make it right.
30-Day Returns
You have 30 days from the date of delivery to request a return. If you're not satisfied, simply contact us and we’ll guide you through the process.
Refund Eligibility
Items must be in good condition. We reserve the right to deny returns that show excessive wear, damage, or misuse.
How to Start a Return
Email our support team with your order number and reason for return. We’ll respond within 24 hours with next steps.
Refund Process
Once your return is received and inspected, your refund will be issued to your original payment method within a few business days.
Shipping Costs
Shipping fees are non-refundable unless the item is defective or incorrect. Return shipping may be the responsibility of the customer.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, contact us immediately. We’ll replace it or issue a full refund at no cost to you.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider. If the issue persists, contact us and we’ll assist you.