FAQs
Got Questions?
Everything You Need to
Know About CloudBed™
We've answered our most common questions below. Can't find what you need? Email us at support@cloudbed.store — we reply within 24 hours!
About the Product
CloudBed is double-stuffed with 2X more fill than standard comforters, using OEKO-TEX® Class 1 certified, Naia™ sustainable filling. Most comforters go flat, trap heat, and fall apart after washing — ours stays fluffy, regulates your temperature year-round, and is built to last.
The CloudBed Comforter is filled with Naia™ sustainable fiber — a next-generation fill derived from natural wood pulp. It's hypoallergenic, 100% vegan, and OEKO-TEX® certified free from harmful substances. The outer shell is Class 1 baby-grade fabric — the softest, safest classification available.
We offer three sizes: Twin/TwinXL (great for single beds and dorms), Full/Queen (our most popular), and King/Cali King for maximum coverage. All sizes come in four colors — White, Charcoal Green, Dusty Pink, and Warm Tan.
No duvet cover needed. CloudBed is designed to be used on its own — soft enough to sleep directly under and available in four beautiful colors. It's also compatible with standard duvet covers if you prefer one.
CloudBed is visually very full and fluffy — double-stuffed for maximum loft — but designed to feel lightweight on the body. You get all the cozy cloud volume without the heavy, suffocating feeling. Think 5-star hotel duvet, but even better.
Safety & Fabric
Yes. CloudBed is OEKO-TEX® Class 1 certified — the highest standard, tested for 100+ harmful substances. Class 1 is specifically approved for use with babies and those with the most sensitive skin. No harsh chemicals, no parabens, no toxins.
Yes — our Naia™ vegan fill naturally resists dust mites, mold, and bacteria, making CloudBed ideal for allergy sufferers and anyone who wants a cleaner, healthier sleep environment.
100%. CloudBed contains no animal products whatsoever — no down, no feathers, no wool. Our Naia™ fill is a fully vegan, cruelty-free alternative that outperforms traditional down in warmth, softness, and durability.
Care & Washing
Yes, 100%. Wash in cold or warm water, tumble dry on low. Unlike cheap alternatives that clump or flatten, CloudBed's advanced fill construction keeps its shape and loft wash after wash. We recommend adding two dryer balls to keep the fluff perfect.
No — that's the CloudBed difference. Our no-clump construction uses a quilted box-stitch design that keeps fill locked in place and evenly distributed. It comes out of every wash as fluffy as the day you got it.
Absolutely. The heat-adaptive Naia™ filling regulates your body temperature in both warm and cool climates. Thousands of CloudBed customers use it as their only comforter across all four seasons without ever swapping it out.
Shipping & Delivery
US orders typically arrive in 5-7 business days. Orders are processed within 1-2 business days. Once shipped you'll receive a tracking number via email so you can follow your comforter every step of the way.
Yes! We offer free shipping on all orders over $100. For orders under $100, standard shipping fees apply at checkout.
Once your order ships, you'll receive a confirmation email with your tracking number. If you haven't received it within 2 business days of ordering, please check your spam folder or contact us at support@cloudbed.store.
First check around your property and with neighbors. If you still can't locate it after 24 hours, email us at support@cloudbed.store with your order number and we'll investigate and resolve it for you immediately.
Orders & Refunds
We offer a 30-day risk-free return policy. If you're not completely in love with your CloudBed Comforter within 30 days of receiving it, contact us and we'll arrange a free return and full refund — no questions asked.
Email us at support@cloudbed.store as soon as possible. If your order has not yet been dispatched, we'll do our best to accommodate any changes or cancellations right away.
We're sorry to hear that. Email us at support@cloudbed.store with your order number and a photo of the damage. We'll send a free replacement or issue a full refund immediately — completely on us, no hassle.
Gifting
Absolutely — it's one of the most thoughtful gifts you can give. CloudBed arrives in beautiful packaging and is perfect for birthdays, weddings, housewarmings, Mother's Day, Christmas, and anyone who deserves better sleep. Everyone loves it.
Yes! Simply enter the recipient's address at checkout as the shipping address. If you'd like us to exclude pricing from the packing slip, email us at support@cloudbed.store after placing your order and we'll take care of it.
Still Have a Question?
Our team personally reads every message and responds within 24 hours. We're here to help!
✉️ Email Us — support@cloudbed.store